FREQUENTLY ASKED QUESTIONS

Creating an account is easy. You will need to provide an email address, phone number, physical address and your loyalty card number. You will also need to create a secure password for your account.

Click here to sign up

Click on Login, which can be found on the top right-hand corner of your screen. Enter your email address under 'I am a new customer' and click on 'Next'. Please complete all fields marked with an asterisk *. As stated in our privacy policy, we do not forward your personal data to third parties. Once you have completed the registration, you will receive a confirmation email. We suggest that you check the information in this email carefully, making sure it is correct. To confirm your registration click on the link provided in the email. Once your registration has been confirmed, you can login and start shopping. If the address you want your order delivered to is not the same as your billing address, please also provide your delivery address. If not your order will be sent to your billing address.

At Our Store, you can easily and securely pay by card. We accept Mastercard and Visa cards.

Please send an email with your question to: support@ultraliquors.co.za

You can change your password here

Don’t worry. You can easily create a new password. Click here and we’ll send you an email with instructions on how to change your password.

You also have the option to pay via PayPal, and can do so, without even creating a PayPal customer account. In order to do this, select PayPal as your preferred payment method during checkout, and at the end of the ordering process you will be directed to PayPal. If you are already a PayPal customer, you can log in with your user data and confirm the payment. However if you are new to PayPal and would prefer not to create an account, then simply select the option ‘Don’t have a PayPal account?’ (highlighted below) and you can confirm the payment as a PayPal guest.

Click here and follow the options.

Yes, we take your personal and payment information very seriously. Find out more in our Terms & Conditions here.

You can register for a Value Card at any Ultra Liquors store. Simply fill in an application form, and you will receive your card and be able to use it immediately. If you shop online, you can ask for a card number to be sent to you while your Value Card is in the post. Send these requests to loyalty@market-insights.co.za

There are many benefits to having a Value Card. Each time you shop in store or online you earn points. The points earned are changed into a cash back voucher every 3 months. The voucher is loaded onto your Value Card and is redeemable in store only. Other benefits include Double & Triple Points Promotions, Buy 1 Get 1 Free Special Offers, Automatic Entry into Competitions and Instant Discounts on Promotional Products.

There are many benefits to having a Value Card. Each time you shop in store or online you earn points. The points earned are changed into a cash back voucher every 3 months. The voucher is loaded onto your Value Card and is redeemable in store only. Other benefits include Double & Triple Points Promotions, Buy 1 Get 1 Free Special Offers, Automatic Entry into Competitions and Instant Discounts on Promotional Products.

You can get a replacement card the next time you visit any Ultra Liquors store. All the points earned and vouchers issued will be transferred to the new card.

For every R10 spent, you get 1 point. Every 10 points = R1. You get 1% of your purchase value back in a voucher.

Your points are redeemable in store only. When you’re at the till, let the cashier know that you’d like to redeem your points.

You can call our customer care toll-free helpline on 0800004414 for your statement.

All vouchers are valid for a period of 9 months.

You can call our customer care toll-free helpline on 0800 00 4414 to update your details. Or send your Value Card number with the updated details to loyalty@market-insights.co.za

If your details haven’t been added to the card then your points will be brought forward until we can capture your details. Contact our customer care toll-free helpline on 0800 00 4414 to check.

Shopping online at Ultra Liquors is easy.


Choose Your Store:

Log in to your account and select your nearest store. You have an option to collect or have your order delivered. If you see more than one store, you can change. Delivery is charged by distance.


Choose your products:

The quickest was to find a product you know is to use the search box. There are also options to use filters to find products. If a product does not appear, it did not qualify to be available as an online item in that store. Remember to select the correct pack-size and quantity for a product.


Check out:

Once all your products are in your cart, proceed to checkout. A summary of your products will be displayed. Select your time slot. Select your payment preference and follow the prompts.

If you need to cancel your order, please contactsupport@ultraliquors.co.za

It’s not possible to change your order once it has been placed. If you need to add to your order you can place a new collection order. Simply send an email to support@ultraliquors.co.za and we will deliver both orders. You will not be charged for the second delivery.

Please send an email with your question to: support@ultraliquors.co.za

The quickest way to find a product is to use the search box. There are also options to use filters to find products. If a product does not appear, it did not qualify to be available as an online item in that store. Remember to select the correct pack-size and quantity for a product.

Our local stock is replenished every Tuesday. If you need a certain product urgently, please send an email to: support@ultraliquors.co.za

The quickest way to find a product is to use the search box. There are also options to use filters to find products. If a product does not appear, it did not qualify to be available as an online item in that store. Remember to select the correct pack-size and quantity for a product.

Sure. You may return a product as long as you have your invoice and the product is undamaged and unused. You’ll need to take it to the store that you ordered from. You will receive a full refund in cash, or your account will be credited if you have an Ultra Liquors account.

You can take these to the store that you purchased or ordered from for your refund.

Please send an email with your question to: support@ultraliquors.co.za

You can have your order delivered or you can Click & Collect. Each store delivers to within a 10km radius of that store. Click & Collect is available for any address outside of the delivery area. Delivery is charged at R50 for the first 5km and R10 for every 1km thereafter.

You can select your available timeslot when you place your order.

You can create multiple delivery addresses for your account. Make sure you select the store you want to shop from before adding items to your cart. Changing the store once you have items in your cart will delete the order.

Sure. To reschedule your delivery date, please send an email to: support@ultraliquors.co.za

Please send an email with your question to: support@ultraliquors.co.za

At the bottom of the page, you can find a field where you can enter your email address to enroll to a newsletter.

You can either unsubscribe using the link in the newsletter (top or bottom) or directly in your account by clicking on 'Newsletter Unsubscribe'. You are also welcome to contact our customer service.

Important: Please do not mark these emails as spam, as this may also block the delivery of other important emails from Our Store(order confirmation, etc.).

Our subscribers receive a newsletter twice a week containing the latest hot topics and news. In addition, our subscribers receive a newsletter supplement on a special topics. We will be sure to keep you up to date with any special promotions too!